+PRODUCTS

How can I find out if a product is available?

Everything you find on deimille.com is available.

In the store page you can filter the items by size, model, color, materials and heel heights.

By selecting the product you want and opening the product detail page, you can see its characteristics.

 

Is it possible to order made-to-measure footwear?

A made-to measure service is not currently available. All of the available products are listed on the website: you can find your favourite shoes in the catalogue and order them directly online.

Why are some products listed as “pre-order”?

For some of the products it is possible to order them in advance and receive them before they are available in other shops. These products will be listed as “pre-order”: you can see the available colors, leathers, heel heights and shoe sizes and order them in advance, receiving them as soon as they are available. When you place the order, you can see the date from which the item will be available and you will receive a confirmation e-mail as soon as the order is ready to be sent out.

Can I still order a product if it is no longer available?

Regrettably you can only order available products, i.e. all those you can find on deimille.com.  However, a few products are regularly restocked, so it is worth checking the website every now and then.

+SHOE CARE

How can I care for my Della pia S.R.L. products?

We only use precious, high-quality materials. Every type of material has its own characteristics and requires special care. Please see our advice below.

 

SMOOTH AND GRAINED LEATHERS

 

All smooth or grained leathers should be cleaned with a soft, clean, dry cloth to remove excess dust and dirt. To revive the color, apply a small quantity of neutral wax-based shoe cream and buff with a soft cloth. Avoid direct contact with substances that contain alcohol (perfumes, solvents), oils (makeup) and abrasives. Avoid direct exposure to sunlight and heat. Do not expose to humidity. In the case of direct contact with water, allow to dry carefully in a cool, well-ventilated place. Always put the shoes away in the dust bag provided.

 

PATENT LEATHERS AND LAMINATES

 

Clean with a soft, clean, dry cloth to remove excess dust and dirt. Patent leathers are highly sensitive to color transfer. You are therefore advised to carefully avoid contact with other materials. Always put the shoes away in the dust bag provided. The metallic finish on laminated leathers is extremely delicate and can easily be scraped. Once it has been damaged it cannot be returned to its original appearance. This is not considered to be a defect, but a characteristic of the material. Avoid direct contact with substances that contain alcohol (perfumes, solvents), oils (makeup) and all abrasive substances. Avoid direct exposure to sunlight and heat. Do not expose to humidity. In the case of direct contact with water, allow to dry carefully in a cool, well-ventilated place.

 

 

SUEDE LEATHERS

 

Use a brush with soft bristles to gently clean the leather and maintain the characteristic effect of the suede material. Where necessary, use a neutral water-repellent spray specifically for shoes to protect the leather from humidity, always applying it to dry shoes. Suede leather is highly absorbent and can be easily stained. Contact with materials that may transfer color should therefore be avoided. Avoid direct contact with substances that contain alcohol (perfumes, solvents), oils (makeup) and all abrasive substances. Avoid direct exposure to sunlight and heat. Do not expose to humidity. In the case of direct contact with water, allow to dry carefully in a cool, well-ventilated place.

 

FABRICS

 

All fabrics used to produce Della pia S.R.L. shoes are delicate and must be handled with care. They should be cleaned only with a soft, dry cloth to remove dust. Solvents of all types should be avoided.

 

COMBINATIONS OF MATERIALS

 

For shoes made from a combination of two or more materials, please refer to the following instructions:

 

FABRICS: clean with a soft, dry cloth and avoid all types of solvents. Avoid excessive abrasion and all contact with surfaces. Once the threads of the fabric are damaged they cannot be repaired.

 

SMOOTH AND GRAINED LEATHERS: Clean with a dry, clean, soft cloth. To revive the color, apply a small quantity of neutral wax-based shoe cream and buff with a soft cloth, taking care not to touch any other materials.

 

PATENT AND LAMINATED LEATHERS: Clean with a dry, clean, soft cloth. Avoid all types of solvents.

 

SUEDE LEATHERS: Use a small brush with soft bristles to gently clean the leather and maintain the characteristic effect of the suede material. Where necessary use a neutral water-repellent spray specifically for shoes to protect the leather from humidity, always applying it to dry shoes.

 

CRYSTALS AND ACCESSORIES WITH A COMBINATION OF LEATHERS AND FABRICS

Crystals and studs applied to Della pia S.R.L. shoes are delicate accessories and should be handled with care. Clean with a soft, velvety cloth and avoid contact with surfaces or materials that could scratch or damage them. Also avoid contact with water, solvents of all types, and exposure to direct sunlight and heat. Always put the shoes in the dust bag provided.

 

PRECIOUS AND SEMI-PRECIOUS LEATHERS WITH COMBINATIONS OF LEATHERS

All exotic, precious and semi-precious materials are highly delicate and require careful attention. Clean with a soft, clean, dry cloth to remove excess dust and dirt. Do not apply any kind of substance to the leather that could interfere negatively with the tanning. Atmospheric conditions, heat and use can lift the scales of precious materials: these are particular characteristics of exotic materials and should not be considered defects. Avoid direct exposure to sunlight and heat and do not expose to humidity.

 

+REPAIR POLICY
Della pia S.R.L. guarantees repair service for all products that are part of the current and the previous collection.
Specifically, Spring Summer collections styles are covered until March 31st of the following year;
Fall Winter collections styles are covered until September 30th of the following year.
Seasonless or carryover products are always repairable if spare parts are available in our warehouses.

Della pia S.R.L. won’t take care of reparation if:

  • The product has been altered in its design;
  • The product is found as non-authentic;
  • The product has been modified with non-original components;
  • Spare parts or raw materials for reparation are not available anymore;
  • The product has irreparable damages.

Send us your request trough the contact form.

+SIZES
Della pia S.R.L. guarantees repair service for all products that are part of the current and the previous collection.
Specifically, Spring Summer collections styles are covered until March 31st of the following year;
Fall Winter collections styles are covered until September 30th of the following year.
Seasonless or carryover products are always repairable if spare parts are available in our warehouses.

Della pia S.R.L. won’t take care of reparation if:

  • The product has been altered in its design;
  • The product is found as non-authentic;
  • The product has been modified with non-original components;
  • Spare parts or raw materials for reparation are not available anymore;
  • The product has irreparable damages.

Send us your request trough the contact form.

+REGISTRATION

How do I create an account?

You can create an account by filling out the registration form, which you can access by clicking on the “Log In” link at the top of the page.

You can only access the restricted area with a personal password created and known only to you. At the end of the registration process you will receive a confirmation e-mail in which you will find your log-in details.

What are the benefits of having an account?

By registering on deimille.com, you can:

  • access to your orders and monitoring their status;
  • save your gift card code;
  • access to the legend of your download;
  • change your personal data.

How does the Wishlist work?

You can save your favourite products on your Wishlist, in the size and color you want, enabling you to purchase them when you are ready, without having to look for them again.

The products on your Wishlist are not held for you, therefore we recommend that you check availability regularly and purchase them as quickly as possible so as to avoid disappointment

Are the products on my Wishlist being held for me?

Unfortunately we cannot hold the products saved on your Wishlist. When you add a product to your Wishlist, it just makes it easier to purchase when you are ready, but only if the item is still available. We recommend that you regularly check the availability of the products in your wishlist and order them as quickly as possible.

Is it possible to modify or cancel my account?

You can modify your registration data at any time, after accessing the restricted area of your account. You can also ask that your account be cancelled by sending your request to our customer care.

+ORDERS

How do I create an account?

You can create an account by filling out the registration form, which you can access by clicking on the “Log In” link at the top of the page.

You can only access the restricted area with a personal password created and known only to you. At the end of the registration process you will receive a confirmation e-mail in which you will find your log-in details.

What are the benefits of having an account?

By registering on deimille.com, you can:

  • access to your orders and monitoring their status;
  • save your gift card code;
  • access to the legend of your download;
  • change your personal data.

How does the Wishlist work?

You can save your favourite products on your Wishlist, in the size and color you want, enabling you to purchase them when you are ready, without having to look for them again.

The products on your Wishlist are not held for you, therefore we recommend that you check availability regularly and purchase them as quickly as possible so as to avoid disappointment

Are the products on my Wishlist being held for me?

Unfortunately we cannot hold the products saved on your Wishlist. When you add a product to your Wishlist, it just makes it easier to purchase when you are ready, but only if the item is still available. We recommend that you regularly check the availability of the products in your wishlist and order them as quickly as possible.

Is it possible to modify or cancel my account?

You can modify your registration data at any time, after accessing the restricted area of your account. You can also ask that your account be cancelled by sending your request to our customer care.

+PAYMENTS AND SECURITY

How can I pay for my order?

deimille.com accepts many different methods of payment, all of which are totally safe.

You can pay for your order by credit or debit card and through PayPal.

All transactions are controlled and managed by Gestpay.

We accept the following payment systems: VISA, MASTERCARD, MAESTRO, DISCOVER and AMERICAN EXPRESS.

We also accept all prepaid cards operating within the VISA ELECTRON circuit and payments through POSTEPAY.

How does payment through PayPal work?

PayPal is a completely safe online method of payment that permits you to pay for orders by directly accessing your PayPal account. The data concerning your account and any information on your credit card are managed directly by PayPal, which simply provides us with a communication, via e-mail, after the payment is made.

Is it possible to save my credit card details for future purchases?

You can save, modify or delete your credit card details in your account.

 

+DELIVERY

What types of shipping can I choose?

You can choose between standard and express shipping.

The express shipping cost depends on the country of destination and it will be calculated at the checkout step.

The delivery time will be indicated at the checkout page.

How can I see what stage my delivery is at?

As soon as your order is entrusted to the courier you will receive a shipping confirmation e-mail, containing a tracking number with which you can follow, directly from the website of the courier, its status and expected time of delivery.

If you are registered, you can access your account and follow your order status, right from the preparation stage.

What happens if I am out when my order is delivered?

If no one is there to take delivery at the specified address, the courier will leave a note with the number to contact to rearrange a new delivery time.

What should I do if I still haven’t received my order?

If your order is not delivered within the given time, we suggest that you:

  • check the status of the order: as a registered user, by accessing your Account, or on the courier website, using the delivery number that can be found in the shipping confirmation e-mail;
  • check that the specified delivery address is correct;
  • if you find a missed delivery notice from the courier, you can contact them by telephone to organise another delivery time.

If you have any further questions, please don’t hesitate to contact us.

+RETURN AND REIMBURSEMENTS

What types of shipping can I choose?

You can choose between standard and express shipping.

The express shipping cost depends on the country of destination and it will be calculated at the checkout step.

The delivery time will be indicated at the checkout page.

How can I see what stage my delivery is at?

As soon as your order is entrusted to the courier you will receive a shipping confirmation e-mail, containing a tracking number with which you can follow, directly from the website of the courier, its status and expected time of delivery.

If you are registered, you can access your account and follow your order status, right from the preparation stage.

What happens if I am out when my order is delivered?

If no one is there to take delivery at the specified address, the courier will leave a note with the number to contact to rearrange a new delivery time.

What should I do if I still haven’t received my order?

If your order is not delivered within the given time, we suggest that you:

  • check the status of the order: as a registered user, by accessing your Account, or on the courier website, using the delivery number that can be found in the shipping confirmation e-mail;
  • check that the specified delivery address is correct;
  • if you find a missed delivery notice from the courier, you can contact them by telephone to organise another delivery time.

If you have any further questions, please don’t hesitate to contact us.